1. What shipping methods do you offer for international samples?
We provide multiple options depending on speed and cost:
• Express couriers (DHL, FedEx, UPS)
• Air parcel / small air package
• Economy air mail
• Sea freight for heavier sample cartons
Express is fastest; air mail is most economical.

2. How long does international sample delivery take?
Typical transit times:
• Express: 3–7 days
• Air mail: 7–20 days
• Sea freight: 20–45 days
Actual timing depends on destination and customs clearance.

3. What information do you need to ship samples?
To arrange shipment, we need:
• Recipient name and address
• Phone number
• Postal code
• Tax ID (if required by destination)
• Preferred shipping method

4. Do samples require customs clearance?
Yes. Even small samples must pass customs. We can mark them as “fabric samples with no commercial value”, but some countries still charge duties.

5. Can you declare a lower value for samples?
We can declare a reasonable low value to reduce duties, but it must comply with local regulations.

6. What documents are needed for international shipments?
Depending on destination and shipment type:
• Commercial invoice
• Packing list
• HS code
• Certificate of origin (if required)
• EORI number (for EU importers)

7. How do you ship bulk goods?
Bulk orders can be shipped by:
• Air freight (fast, higher cost)
• Sea freight (economical for large volumes)
• Rail freight (to Europe and Central Asia)
We help choose the best option based on timeline and budget.

8. How are goods packed for international transport?
We use export grade packaging:
• Reinforced cartons
• Waterproof wrapping
• Palletization for sea freight
• Clear labeling with HS code and destination details

9. Can you arrange door to door delivery?
Yes. We offer:
• Door to airport
• Door to port
• Door to door (DDP available in selected countries)

10. Who pays customs duties and taxes?
By default, the receiver pays duties and taxes. If needed, we can quote DDP (Delivered Duty Paid) for certain destinations.

11. How do you track shipments?
All shipments come with a tracking number. Clients can monitor progress in real time through the carrier’s website.

12. What should I do if my shipment is delayed?
Delays can occur due to customs, weather, or peak seasons. Contact us with your tracking number and we will coordinate with the carrier.

13. Do you offer insurance for goods?
Yes. We can insure shipments based on declared value to protect against loss or damage.

14. Can you consolidate multiple samples into one shipment?
Absolutely. Consolidation reduces shipping cost and simplifies customs clearance.

15. What is the difference between samples and bulk goods in shipping?
• Samples: small, fast, often via express
• Bulk goods: large volume, usually sea or air freight
• Documents and duties may differ